Fire Drill ENG

From: Meg Alodon
To: Staff
CC: Manager
Date: Thu, Aug, 20
Subject: Fire Evacuation Drill

Greetings everyone,

We have noticed that some staff members do not know what to do regarding the latest fire evacuation procedure. As for the staff members who had left the building during the drill, they did not know where to stay put and wait.

Here are the instructions to help our staff for future purposes:

• When the fire alarm sounds, staff are supposed to leave the building immediately and assemble at the main car park.
  
  
• Staff members must NOT leave the car park or return to the building until the Fire Safety Officer gives them the all-clear.

We have also received multiple complaints from other staff members saying that the emergency exit was blocked by chairs, a table, and by boxes of stocks. This is illegal and staff must keep the emergency exit clear for use at all times.


Kind regards
Meg Alodon
Manager

Newsletter ENG

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Internal Response (Information)

To: Jenny McCabe

From: Harry’s Company

Date: 6 Aug 2020

Re: Recycling program

This is the update of the new recycling program and the problems that were fixed in the kitchen.

Most of the recycling bins are now being used correctly (like plastics are thrown in the plastic bin etc.)

All the bins have been organized.

Some staff do not take the program seriously but they still do it pretty well regardless.

The bin is now being emptied consistently and does not smell bad now.

The types of plastics are now more organized so there will not be any more confusion. 

In conclusion, everything in the kitchen is alright, but the rubbish bins might need to be cleaned once every week.

Harry Gandalf 

Doofenshmirtz Inc.

Formal Response ENG 2020

Dear, Jack

We have received a complaint, and that you were not happy with how one of our staff members treated you.

We are terribly sorry for the trouble we have caused you. We have looked into this problem/situation and have talked to our staff (Max). We have resolved this with him and have given Max a warning. And he was given more customer service training.

Again, we are genuinely sorry for this incident. We offer you a $50 voucher as an apology. We wish we could have you visit our store again as every customer should be treated with respect.

Kind regards,
Rebeca Smith
Manager-Footwear
The Department Store