We have received a complaint, and that you were not happy with how one of our staff members treated you.
We are terribly sorry for the trouble we have caused you. We have looked into this problem/situation and have talked to our staff (Max). We have resolved this with him and have given Max a warning. And he was given more customer service training.
Again, we are genuinely sorry for this incident. We offer you a $50 voucher as an apology. We wish we could have you visit our store again as every customer should be treated with respect.
Kind regards,
Rebeca Smith
Manager-Footwear
The Department Store
